FAQ
What should I do to prepare my house for flooring installation?
Clean up as much as possible. Remove clothes and small objects, including toys, pictures etc., from the floor and remove items from the surface of your furniture. We will handle moving the furniture.
How soon should I expect an estimate after speaking with a sales person?
After you’ve chosen your flooring selection(s) and we’ve come to your home for a free in-home measure, expect to receive an estimate from us within about 4-5 days. Depending on how large the flooring job is, your estimate may take a little longer. Ask your sales person for an exact time of when to expect your proposal.
Do you offer financing?
Yes! We offer financing with approved credit. You can learn more here.
Can I just buy material and install it myself?
Absolutely. We love that we can offer a full-service solution for our customers, but understand that some people prefer to do the work themselves.
Can I get a larger carpet sample than what you have in the showroom?
We can almost always get larger samples for you at no cost to you. Just ask your sales person and they will be able to help!
Do you carry carpets and hard surface in stock?
We have a large selection of samples in our showrooms. We do not stock everything, but we do stock some popular items.
Do you carry COREtec?
Yes! We are a White Glove COREtec dealer which means we are able to provide an elevated floor buying experience with exclusive benefits and special touches.
Can I buy hardwood floors unfinished?
A lot of what you’ll find in our showrooms is finished hardwood, however, we can install unfinished hardwood to match something existing in your home or to give you a custom floor. Talk to your sales person about our unfinished hardwood.
Do you carry specialty/hard-to-find color tile?
Yes! There’s nothing we don’t carry or can’t find for you.
Do you carry area rugs?
While we do not carry area rugs, we can custom make any of our carpets into an area rug for you.
Is there a charge for estimates?
No! All of our in-home estimates are free!
Will you bring samples to my house?
We can bring samples to your house to get you started on the decision-making process, but we encourage you to visit one of our showrooms to see our wide selection we have to offer.
How long can I keep samples?
1 week
Can I just buy a few items?
All of our products are special order and must be purchased by the box or carton.
How far are you scheduling out for installation?
It varies with the season. Please call one of our locations to get an accurate timing on our current schedule.
If I’m interested in a remodel, should I come into the store?
We recommend scheduling an appointment for a remodel. Please call Bedford Heights, Northfield Center or Westlake to set up an appointment closest to your home.
What type of payments do you take?
Cash, check, credit card and financing.
I am building a new home. Do you work with builders?
Yes! Because of the detail involved in building a new home, we recommend you set up an in-store appointment.
Do you sell transition pieces?
Yes, we have a few in stock and some need to be ordered.
Clean up as much as possible. Remove clothes and small objects, including toys, pictures etc., from the floor and remove items from the surface of your furniture. We will handle moving the furniture.
How soon should I expect an estimate after speaking with a sales person?
After you’ve chosen your flooring selection(s) and we’ve come to your home for a free in-home measure, expect to receive an estimate from us within about 4-5 days. Depending on how large the flooring job is, your estimate may take a little longer. Ask your sales person for an exact time of when to expect your proposal.
Do you offer financing?
Yes! We offer financing with approved credit. You can learn more here.
Can I just buy material and install it myself?
Absolutely. We love that we can offer a full-service solution for our customers, but understand that some people prefer to do the work themselves.
Can I get a larger carpet sample than what you have in the showroom?
We can almost always get larger samples for you at no cost to you. Just ask your sales person and they will be able to help!
Do you carry carpets and hard surface in stock?
We have a large selection of samples in our showrooms. We do not stock everything, but we do stock some popular items.
Do you carry COREtec?
Yes! We are a White Glove COREtec dealer which means we are able to provide an elevated floor buying experience with exclusive benefits and special touches.
Can I buy hardwood floors unfinished?
A lot of what you’ll find in our showrooms is finished hardwood, however, we can install unfinished hardwood to match something existing in your home or to give you a custom floor. Talk to your sales person about our unfinished hardwood.
Do you carry specialty/hard-to-find color tile?
Yes! There’s nothing we don’t carry or can’t find for you.
Do you carry area rugs?
While we do not carry area rugs, we can custom make any of our carpets into an area rug for you.
Is there a charge for estimates?
No! All of our in-home estimates are free!
Will you bring samples to my house?
We can bring samples to your house to get you started on the decision-making process, but we encourage you to visit one of our showrooms to see our wide selection we have to offer.
How long can I keep samples?
1 week
Can I just buy a few items?
All of our products are special order and must be purchased by the box or carton.
How far are you scheduling out for installation?
It varies with the season. Please call one of our locations to get an accurate timing on our current schedule.
If I’m interested in a remodel, should I come into the store?
We recommend scheduling an appointment for a remodel. Please call Bedford Heights, Northfield Center or Westlake to set up an appointment closest to your home.
What type of payments do you take?
Cash, check, credit card and financing.
I am building a new home. Do you work with builders?
Yes! Because of the detail involved in building a new home, we recommend you set up an in-store appointment.
Do you sell transition pieces?
Yes, we have a few in stock and some need to be ordered.
